Our Return Policy

Everything You Need to Know

  • To cancel your order, please email Flow By O at info@flowbyo.com giving us your name, address and order reference. We will then provide you with the address for you to return the items.

  • You must return the products to Flow By O within 14 days of in the same condition in which you received them and at your own cost. 

  • Flow By O will aim to refund you, using the same method of how the product was orginally purchased within 14 days of us receiving the products. The refund will include the price of the product but will exclude the cost of delivery.